Total Quality Management
Total Quality Management as a philosophy of thought and action for management to ensure ‘quality’ in anything that it does. TQM is the mind-set one has to have to understand and achieve quality in one’s work no matter what that work is and in which enterprise it is located. As an approach, it involves people in the ital. task of achieving continual improvement in performance. It as a collection of tools and techniques which help one to to be logical, objective and analytical in understanding of problems and also finding solution to problems. As a way of organizing an enterprise to remain ever focussed a relevant to the needs of the customer as well as stake holders on one hand and on the other hand to move up the ladder to be one among the best in its class nationally/internationally.